User GuideCommunications
Automated Reminders
Set up automatic reminder messages before and after events
Creating a Reminder
- Go to your event's Communications > Reminders tab
- Click Add Reminder
- Configure:
- Trigger — before event, after event, or after registration
- Timing — e.g., 24 hours before, 1 hour after
- Channel — email, SMS, or WhatsApp
- Segment — all guests, specific ticket tier, or guests who didn't open a previous email
- Subject and body — your message content
Trigger Types
| Trigger | When it fires |
|---|---|
| Before event | X minutes/hours/days before event start time |
| After event | X minutes/hours/days after event end time |
| After registration | Immediately when a guest registers |
Segments
Target specific audiences:
- All — every approved registrant
- By ticket tier — only guests with a specific ticket type
- Email not opened — guests who didn't open a previous reminder
- Not checked in — guests who haven't checked in yet
How Dispatch Works
Reminders are processed every minute by an automated job. When the trigger time is reached, the reminder is sent to all matching recipients.