Support

Support Chat Widget

A support chat widget is available on every dashboard page as a floating bubble in the bottom-right corner. Click it to open a conversation with the AI support agent.

The agent can help with:

• Features — how to use any part of the platform (events, tickets, check-in, page builder, email blasts)
• Billing — plan limits, upgrading, per-event charges, invoices
• Events — creating, configuring, and publishing events
• Troubleshooting — diagnosing common issues with registrations, payments, or check-in

Conversation History

All past support conversations are saved and accessible at Dashboard → Support (/dashboard/[org]/support). You can review previous sessions and continue an older conversation at any time.

Feedback

After each response from the AI agent, you can rate it using the thumbs up or thumbs down buttons. This feedback helps improve the agent over time.

Ticket Escalation

For complex issues that the AI agent cannot resolve — such as billing disputes, data recovery requests, or integration problems — the agent will offer to escalate the conversation to a human support ticket. Escalated tickets are reviewed by the Eventually team.

To escalate manually, type "escalate to human" or "speak to someone" in the chat.

Pro Priority Support

Pro plan subscribers receive priority support with a 24h SLA. Escalated tickets from Pro organizations are triaged before per-event plan tickets.

If you need urgent help, consider upgrading to Pro to access priority support during time-sensitive situations such as a live event.